This is a Refund & Returns Policy for www.phonedealskenya.com
- To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
- You received a damaged product on the day of delivery
- You received a wrong product
Non Refundable ItemsCertain items are non-refundable, including but not limited to:
- Items with visible signs of wear
- Items that have been used, damaged, or altered after purchase
- Accessories or add-ons that have been opened or used or damaged
- Products with a broken seal or missing components
To initiate a refund request, please follow these steps:
- Contact our customer support team at +254 735 749477 or firstname.lastname@example.org to request a return
- Pack the item securely in its original packaging and include a copy of the purchase receipt and order confirmation
- Ship the package to the address provided by our customer support team.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 14 business days via the original payment method.
- Refund processing times may vary based on your payment provider
Shipping and Handling Costs
- Shipping costs for returning the item are your responsibility – prepaid and insured by you, unless the return is due to an error on our part (e.g., wrong item shipped or item received in a damaged condition).
- We do not guarantee that we will receive your returned item
- Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support team immediately on +254 735 749477 and or on email@example.com
- We will provide instructions on returning the item, and once received, we will either replace the item or issue a refund, as determined by you.
Orders can be canceled within 2 hours of placement. Please contact our customer support team immediately if you wish to cancel an order.
For any inquiries regarding returns, refunds, or our refund policy, please contact our customer support team at firstname.lastname@example.org .
By making a purchase on www.phonedealskenya.com , you acknowledge and agree to our refund policy outlined above.