Introduction

Welcome to www.phonedealskenya.com  (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our e-commerce platform to purchase phones and accessories. By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

  1. Personal Information:
    • Contact Information: Name, email address, phone number, postal address.
    • Account Information: Username, password, and online registration details.
    • Payment Information: Credit card information and billing address.
    • Communication Information: Records of your correspondence with us, including emails and chat messages.
    • Demographic Information: Date of birth, age, gender
  2. Usage Information:
    • Website Usage: Pages visited, products viewed, and time spent on the website.
    • Device and Browser Information: IP address, device type, browser type, operating system, and screen resolution.
    • Cookies and Tracking Technologies: Information collected through cookies, pixel tags, and similar technologies to enhance your browsing experience.
  3. Order Information:
    • Details of products purchased, order history, and transaction records.

How We Use Your Information.

We use your information for the following purposes:

  1. Order Processing: To process and fulfill your orders, including shipping, payment processing, and customer support.
  2. Personalization: To tailor your shopping experience, recommend products, and display relevant content.
  3. Communication: To send order updates, newsletters, promotional offers, and respond to your inquiries.
  4. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
  5. Analytics: To analyze website usage patterns, improve our services, and enhance user experience.
  6. Security: To protect against fraudulent activities, unauthorized access, and other security risks.
  7. Marketing: With your consent, to send marketing communications and advertisements about our products and services.

Information Sharing

We may share your information with the following parties:

  1. Service Providers: Third-party companies that assist us with order fulfillment, payment processing, website hosting, and customer support.
  2. Legal and Regulatory Authorities: When required by law, in response to legal processes, or to protect our rights and the rights of others.
  3. Affiliates and Business Partners: With companies that are part of our corporate group or with whom we have business relationships.
  4. Aggregated or Anonymized Data: We may share non-personal information in a form that does not identify you individually for research, analysis, and marketing purposes.

Information Retention

We will take all reasonable measures to ensure that your personal information is processed for no longer than is required to fulfill the purposes outlined in this Privacy Notice. Your Personal Information may be stored in a form that permits identification for as long as:

  1. We maintain a continuous rapport with you. This will allow us to enhance your experience and ensure you receive communications from us.
  2. Your Personal Data is required for the objectives outlined in this Privacy Notice and we have a valid legal basis for doing so,
  3. The duration of: (i) any applicable limitation period (i.e., any period during which a person could file a legal claim against us), and (ii) any applicable statute of limitations.
  4. When there is no longer a legal, business, or consumer need for us to retain personal data, we will actively review it and delete it securely, or in some cases, anonymize it.

Your Choices

You have the following choices regarding your information:

  1. Account Settings: You can update your account information and communication preferences.
  2. Marketing Communications: You can opt out of receiving marketing emails by following the instructions in the emails.
  3. Cookies: You can control cookies and tracking technologies through your browser settings.

Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

Children’s Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have that information removed.

Changes To This Privacy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through prominent notices on our website or other means.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at helpdesk@phonedealskenya.com.